At Shree Om Fabrics, each fabric we supply goes through strict quality check from multiple hands ensuring accurate measurements, defect-free designs or prints, undamaged and unworn condition.

RETURNS or EXCHANGE

In rare cases, where you wish to return or exchange full or partial order because order is damaged, you may place a request for return or exchange by sending us an email with your order number in subject, image of the particular areas of fabric where there is an issue, and a brief write-up within 24-48 hours of delivery. The refund shall be subject to conditions detailed in following clause.

When Product is Defective or Damaged

1.1. REFUND POLICY

1.1.1. In all instances of returns covered under clause 1.2, customer shall get full refund against the returned products.
1.1.2. Discounts on a bulk order valued INR 15000, or above, shall be adjusted on pro-rata basis and shall be applicable on the actual net value of order after return.
1.1.3. Shree Om Fabrics shall arrange pickup from your delivery location. Pick-up location has to be the same as per shipping address. In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost, and share a scanned copy of the receipt via email/Whatsapp. Shree Om Fabrics shall refund shipping charges as per the IndiaPost receipt.
1.1.4. All refunds are by default processed as gift cards of equivalent value which a customer can use to buy products on www.fabricshreeom.com for 6 months. In case a customer chooses otherwise, the refund can be transferred back into source (for pre-paid orders) or bank account (for cash-on-delivery orders).

1.2. COVERED as Defect or Damaged

1.2.1. Substantially inconsistent visual appearance in terms of print, texture or colors is visible right at the time of product first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn
1.2.4. Weight per meter varies more than 25%

1.3. NOT COVERED as Defect or Damage

1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes.

1.4. Exchange

1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.

1.5. Conditions of Returned Products

1.5.1. The tags on the product should be intact.
1.5.2. The product should be unwashed, unused & unstitched.
1.5.3. The item needs to be returned along with the original packaging.